Privacy Policy

Willage · Last updated: 17 July 2026 · Contact: support@hellowillage.com

Willage (“we”, “our”, “us”) is a private household coordination app for families and domestic helpers. This policy explains what information we collect, how we use it, and your choices when you use the Willage mobile app and web app at web.hellowillage.com.

1. Who this applies to

This policy applies to users who create an account and join an invite-only household workspace. Each household is private; content is visible only to members of that household.

2. Information we collect

• Account information: email address, display name, profile photo (optional), preferred language, and sign-in method (email/password, Google, or Apple).
• Household information: household name, member roles, tasks, schedules, meal plans, house rules, wallet records, leave requests, and home address if you enter one.
• Messages and media: chat text, photos, videos, voice messages, reactions, and link previews shared within your household.
• Device and app data: push notification token (if you enable notifications), app version, device type, and diagnostic error logs to fix bugs.
• Usage analytics (signed-in cloud users): screen views, session duration, and settings preferences. We do not include chat message content in analytics.
• Support requests: information you send when contacting support, including optional attachments.
• Optional device access: photo library, camera, microphone, and contacts are used only when you choose to attach media, record voice messages, or pick an emergency contact. We do not upload your full contact list.

3. How we use information

• Provide and sync household features (chat, tasks, schedules, meals, wallet, notifications).
• Authenticate you and keep your account secure.
• Send push notifications and optional email (e.g. account unlock, support replies) according to your preferences.
• Improve reliability, security, and product experience.
• Provide optional AI-assisted features (e.g. in-app assistant, chat translation) when enabled.

4. Where data is stored

Cloud accounts store data on secure servers operated by our infrastructure providers (including Supabase for authentication, database, file storage, and realtime sync). Data is encrypted in transit (HTTPS/TLS).

5. Sharing with third parties

We do not sell your personal information. We use service providers only to operate Willage, such as:

• Supabase — authentication, database, storage, and backend functions.
• Expo / platform push services — delivering push notifications you opt into.
• Email delivery — transactional emails (e.g. password reset, account unlock, support).
• AI providers — only when you use optional translation or assistant features; limited message text may be sent for processing.

Household content is not public and is not shared with other Willage households.

6. Retention

Household planning and chat data is retained while your account and household are active, and may be purged after extended inactivity according to our data retention rules (typically up to three years). You can permanently delete your account in the app under Settings → Delete Account, or by contacting support@hellowillage.com.

7. Children

Willage is designed for adults coordinating household work. It is not directed at children under 13. Users may enter information about children (e.g. schedules or meal plans) as part of household planning; that information stays within the private household workspace.

8. Your choices

• Update profile information in the app settings.
• Control notification preferences in Settings.
• Deny optional permissions (camera, photos, microphone, contacts) — related features will be unavailable.
• Permanently delete your account in Settings → Delete Account, or email support@hellowillage.com.

9. Security

We use industry-standard security measures including encrypted connections and access controls. No method of transmission or storage is 100% secure; please use a strong password and keep your device secure.

10. Changes

We may update this policy from time to time. We will post the revised version at this URL and update the “Last updated” date above.

11. Contact

Questions about this policy or your data:
support@hellowillage.com

v1.0.11 · 11 Aug 2026